Qubepay FAQ
1️⃣ General Merchant Services Questions
What is a merchant account, and how does it work?
A merchant account is a type of bank account that allows businesses to accept payments via debit or credit cards. When a customer makes a payment, the funds are first deposited into the merchant account before being transferred to the business’s bank account after settlement.
What is a payment gateway, and why do I need one?
A payment gateway is a technology that securely processes credit and debit card transactions online. It acts as a bridge between the merchant’s website and the acquiring bank, ensuring encrypted, secure, and compliant transaction processing.
How does online card processing work?
Online card processing involves multiple steps: the customer enters their card details, the payment gateway encrypts and forwards the information to the acquiring bank, the transaction is authorized by the issuing bank, and finally, the funds are settled into the merchant’s account.
What’s the difference between a payment processor and a payment gateway?
A payment processor handles the authorization, transaction, and settlement between merchants, issuing banks, and acquiring banks, while a payment gateway acts as the technology that facilitates secure online transactions.
How long does it take to get a merchant account approved?
Approval times vary but typically range from 24 hours to a few business days, depending on the merchant’s industry, financials, and compliance with regulatory requirements.
2️⃣ Payment Methods & Card Acceptance
What types of payment methods can I accept?
With QubePay, you can accept Visa, Mastercard, digital wallets (Apple Pay, Google Pay), Buy Now Pay Later (BNPL) options, SEPA, SWIFT, and other alternative payment methods.
Can I accept international payments with my merchant account?
Yes, QubePay offers multi-currency support, allowing you to accept payments from international customers with real-time currency conversion.
What is 3D Secure authentication, and how does it impact transactions?
3D Secure (3DS) adds an extra layer of security to card transactions by requiring additional verification, such as a one-time password (OTP), reducing fraud and chargeback risks.
3️⃣ Security & Compliance
What is PCI DSS compliance, and why is it important?
PCI DSS (Payment Card Industry Data Security Standard) is a set of security standards that merchants must follow to protect customer payment data and prevent fraud.
How do I protect my business from fraud and chargebacks?
Using fraud detection tools, 3D Secure authentication, chargeback prevention strategies, and working with a secure payment provider like QubePay helps mitigate risks.
4️⃣ Chargebacks & Disputes
What is a chargeback, and how does it work?
A chargeback occurs when a customer disputes a transaction with their bank, and the funds are reversed. It can happen due to fraud, disputes over service quality, or unauthorized transactions.
How can I prevent chargebacks?
Use clear billing descriptors, strong fraud protection, good customer service, and quick refund policies to reduce chargeback rates.
5️⃣ Merchant Account Fees & Costs
What are the typical fees associated with a merchant account?
Fees vary but typically include interchange fees, transaction fees, monthly fees, chargeback fees, and rolling reserves for high-risk merchants.
How do I reduce my payment processing fees?
Using an interchange-plus pricing model, negotiating fees, and choosing the right merchant services provider like QubePay can help lower costs.
6️⃣ Integrations & Technical Support
How do I integrate a payment gateway with my website?
QubePay offers API-based integration and plugins for platforms like Shopify, WooCommerce, and Magento to enable seamless payment processing.
What happens if my payment gateway goes down?
QubePay ensures 99.9% uptime and offers real-time monitoring to prevent transaction failures.
How do I track transactions and settlements in real-time?
QubePay provides a merchant dashboard with real-time reporting, analytics, and settlement tracking.
Get Expert Merchant Services with QubePay
Looking for a reliable merchant account provider? QubePay offers secure, seamless, and global payment solutions tailored to your business needs.
📢 Get started today! Visit QubePay.com for more details.
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